GP2GP

GP2GP is an approach to safe and secure electronic transfer of the full patient record between different practice management systems (PMS) when patients move between general practices.

It was developed with the overarching goal to reduce any potential loss of clinical information when patients change general practice, along with the reducing administrative burden that existed before an electronic solution existed.

GP2GP went live in 2011. Several hundred thousand records are transferred annually using GP2GP.

GP2GP was designed to transfer:

• clinical notes
• problem lists
• medications
• allergies
• lab results
• discharge letters
• recall tasks
• limited demographic information.

Accounting and appointment information is not included in the transfer.

GP2GP was not designed for the transfer of multiple patients (bulk transfers) or migration of a whole practice. Please contact your IT support provider and the appropriate PMS suppliers for support with this.

GP2GP was developed by an organisation called Patients First, in collaboration with PMS vendors and supported by secure messaging provider HealthLink. General Practice New Zealand (GPNZ) was the parent company of Patients First.

Control of GP2GP was transitioned to Manatū Hauora in 2021. During the health reforms, responsibility for GP2GP was then transferred from Manatū Hauora to Health New Zealand - Te Whatu Ora.

As part of the transition to Health NZ, management and support of the service has been incorporated into the Sector Digital Channels Integration team.

GP2GP hasn’t kept pace with changing technology and providers’ requirements. In the current state GP2GP is not performing resulting in:  

• slow transfer and/or incomplete patient records, creating clinical risk.
• practices bearing high time and cost burden from attempting to action a variety of workarounds.

There are challenges in transferring patient records, both individual record transfer because of a change in patient enrolment, and the bulk transfer of records in the event of a change in Practice Management System, or the merger or de-merger of a general practice. We need a more modern way to transfer information when patients move between practices and for all-of-practice migration.

In February 2024 GPNZ raised concerns regarding the increasing clinical risk associated with transferring patient records via GP2GP to Manatū Hauora and Health NZ. This was very well received with Health NZ committing to working in partnership with the sector on tactical solutions to mitigate risks.

Solutions include looking at ways to improve use of the existing technology, such as improved processes and training, and at ways to stabilise components of the existing system. A support desk has been established to help mitigate the burden of troubleshooting GP2GP issues being experienced by practices.

In the longer term, it is expected that an alternative, more modern and fit-for-purpose solution will be created.

A working group has formed between Health NZ Data & Digital and GPNZ. It is essential this work is clinically led and informed by users of GP2GP. Health NZ and GPNZ are thankful to the clinicians and practice managers who are providing expert advice as part of the wider project team.

• View the User Guides for GP2GP for each PMS (see below under 'User Guides').
• If your issue is hardware specific, or you need help with bulk transfers, please contact your IT support provider.
• If you are experiencing issues with a GP2GP transfer, please raise a ticket with your PMS Supplier. This step must be completed before proceeding with the following step (if necessary).
• If the issue persists after trying the methods mentioned above, please contact the Health New Zealand Contact Centre. This can be done by either:
  • emailing onlinehelpdesk@health.govt.nz. Please include all relevant information and attach a screenshot of the issue if possible.
  • calling 0800 855 066. Choose option ‘2’ for systems support, and then ‘1’ to report your issue.

Information to include, or have ready when seeking support from Health New Zealand for a GP2GP transfer issue:

• Your practice name and contact details.
• The name of the PMS application that you are using.
• If you are experiencing the issue whilst importing or exporting for GP2GP.
• If relevant, the PMS application that a GP2GP transfer is coming from or going to.
• Any other information relating to the issue, including confirmation that you have raised a ticket with your PMS supplier.

If you are ever providing screenshots in email, please be careful not to include any patient information.

How to use GP2GP Export and Import | Medtech Evolution (YouTube)

User Guide - GP2GP Medtech Evolution - June2023 (PDF, 457 KB)

User Guide – Medtech32 (PDF, 2.2MB)

Access GP2GP Help Content through indici (PDF, 108KB)

Instructions for using GP2GP are here on the MyPractice website.

Profile User Manual (PDF, 675 KB)