National Screening Unit Policy Framework: Complaints Management Policy (NSU 02)
How NSU and screening providers will ensure complaints are investigated impartially.
Pātiki and Waharua Kōpito patterns
About this item
- Issue date:
- 1 June 2020
- Status:
- Current
- Corporate Author:
- National Screening Unit,
- Type:
- Guidance,
- Topic:
- Screening,
- Copyright status:
© Crown Copyright, Attribution 4.0 International (CC BY 4.0)
This policy outlines how NSU and screening providers will ensure complaints are investigated impartially to determine whether there has been a breach of the consumer’s rights under the Code of Health and Disability Services Consumers’ Rights 1996 and the Health Information Privacy Code 1994.