Assisted Dying Service complaints processes

If you feel comfortable to do so, you are encouraged to first raise your concerns directly with the medical or nurse practitioner providing assisted dying services.  It is best if you can do this as soon as possible after you become unhappy with your, or someone else’s, care.

If this does not resolve your complaint, or you do not want to raise your concerns directly, you can contact the Assisted Dying Secretariat at Manatū Hauora. You can make a complaint by:

• emailing ADRegulation@health.govt.nz or phoning 0800 223 852. When emailing, please provide an outline of the complaint and a contact phone number.
• filling in the online complaints form. You do not need to register or log-in to make a complaint.

For more information on complaints, please refer to to the Manatū Haora Assisted Dying Service Feedback and complaints process site

People choosing to receive assisted dying services are protected by the Code of Health and Disability Services Consumers’ Rights and can complain to the Health and Disability Commissioner (HDC) if they feel they have not received quality care or that their rights have been breached. 

Please note, the law (the End of Life Choice Act 2019) changes some rights in the Code in key areas. These include how information about assisted dying should be provided and people’s ability to make decisions about their care. 

For more information, visit the HDC website.