Advisory and advocacy services

The advisory team is located in the Kensington Centre and consists of a Consumer Advisor and a Family Advisor. They are employed on a part-time basis to represent the views of consumers and their family/whānau in the development of policy, introduction of new services  and review of outcomes. They liaise with non-government organisations in the community to maintain links and obtain feedback on service delivery. Part of their role is also to provide advice to consumers and their families on what services are available to them, and direct enquiries or complaints to the appropriate people.

The Advisory team also gathers feedback from consumers and family/whānau at various times. This may involve written or telephone surveys, a Consumer and Family Advisory Committee, and occasionally focus groups around specific services. Obtaining this feedback is essential to giving the management team a true reflection of the perceptions of those interacting with our services.