How to contact us - Whakapā Mai

If you are deaf, hard of hearing, deafblind, or speech impaired, you can use the free NZ Relay telecommunications assistance service to phone any numbers on this website.

NZ Relay telecommunications assistance service

• For media enquiries, email hnzmedia@tewhatuora.govt.nz.
• Our media centre provides detailed information about which health agency to contact about what.

You have the right to request access to your personal or health information, and to change it if it is wrong.  

• To request your personal health information please complete a Release of personal health information request form and email it to hnzprivacy@tewhatuora.govt.nz.
• To request any other personal information please email hnzprivacy@tewhatuora.govt.nz with your name, date of birth, contact details, and the details of the information you are looking for.

Download the Release of personal health information request form (PDF 269KB)

For more information about getting your information, read this fact sheet:

• Requesting health information fact sheet (PDF 205KB)

• To make an information request, email hnzOIA@tewhatuora.govt.nz.
• For more details, see our Official Information Act requests page.

The Plain Language Act 2022 requires all public sector agencies to produce public-facing documents and web pages that are clear, concise, well-organised, and audience appropriate.

Read our Plain Language Standard.

Email us if you have any feedback.

Call Healthline on 0800 611 116 at any time.

A dedicated COVID-19 Disability Helpline is also available. Call free on 0800 11 12 13 or text 8988 at any time.

You can call the Health Integrity Line on 0800 424 888 at any time for free to report concerns about the health system, such as:

• inappropriate use of public money
• inappropriate use of technology
• workplace bullying or harassment
• theft
• drug use

Your call won’t be traced or recorded, and it will remain anonymous. All calls are passed on to the appropriate team or agency to follow up.

Employees in the health sector

You will be informed of your rights under the Protected Disclosures Act 2000 (known as the ‘Whistle-blower Act’) if you call to report serious misconduct.

Additional ways to express your concerns:

• Talk to your manager or another senior manager.
• File a report online.

Crimestoppers is an independent charity that runs the Health Integrity Line.

Resources:

• Health Integrity Factsheet (PDF, 119KB)
• Health Integrity Factsheet (DOCX, 118KB)

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