Creating your account
Sign up for your My Health Account and get access to digital health services.
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On this page
Signing up for My Health Account
If you are aged 16 or over and have accessed health or disability services in New Zealand, you can sign up for your own My Health Account.
Before you sign up, you need your own email address. It must be unique to you and not one you share with someone else.
You can sign up and prove who you are online using:
- your details that are held by your GP or medical centre. We call this the healthcare provider check.
- one of several New Zealand and Australian identity documents
- using RealMe® and RealMe Verified.
Type https://identity.health.nz into your browser, then follow the on-screen instructions. You can use a web browser on your preferred device – PC, laptop, tablet or mobile phone.
You will be asked to read and agree to My Health Account’s Terms of use and Privacy statement.
If you don’t have a device, you can use any computer or device with an internet connection. Just make sure you log off when you are finished.
Using the identity document check
Before you start, you will need to provide details from one of the following documents so we can confirm your identity:
- New Zealand driver licence
- New Zealand passport
- New Zealand birth certificate
- New Zealand citizenship certificate
- Kiwi Access Card
- Australian passport
- Australian birth certificate
Watch our video to see how to upgrade your My Health Account and access more digital health services.
Using the healthcare provider check
You can sign up and prove who you are online using the healthcare provider check if you are enrolled with a New Zealand general practice (GP) or medical centre. Before you start, you will need:
- The residential address you have registered with your healthcare provider.
- Your mobile phone. Your mobile number needs to match the number registered with your healthcare provider. You will be sent a text message with a code to confirm your My Health Account.
Watch our video to see how to upgrade your My Health Account and access more digital health services.
Video transcript
Creating your My Health Account using your healthcare provider
My Health Account is a secure website that helps you prove who you are online so that you can access online health services.
You can confirm who you are and create your My Health Account using an identity document, such as a valid driver’s licence, passport, or birth certificate, or using contact details held by your healthcare provider.
Creating your My Health Account will give you full access to My Covid Record so you can request and download your My Vaccine Pass or record your Rapid Antigen Test (RAT) results.
My Health Account is secure
With my Health Account, we care about keeping your identity safe. We suggest you set up two-factor authentication to protect your personal health information.
Only you can access your My Health Account details.
Setting up your My Health Account using your healthcare provider
- Navigate to the My Health Account landing page and select “Sign up”.
- Follow the simple instructions to sign up with your email and verify your email address.
- Create a strong password to set up your account.
- Select “Healthcare provider”.
- Read through what you need and the terms and tick “I agree” when you’re ready to continue.
- Search for and select your enrolled general practice.
- Enter your personal details to search for your NHI number.
- If we find your contact details from your GP then a window will appear to say that we’ve matched your details with your NHI number.
- Your mobile number will be partially displayed, based on the mobile phone details held by your healthcare provider.
- If the mobile number displayed is incorrect, select “My number is wrong”. You’ll need to call your general practice team and update your number.
- Once you’ve updated your contact details with your GP, you can return to My Health Account, log in and complete the process to set up your new account.
- If the number displayed is correct, select “Send verification”.
- A six-digit code will be sent to your mobile number based on your personal details from your healthcare provider or identity document.
- Enter it and continue.
Note: Your general practice details are displayed so you know you have chosen the correct one.
Expected confirmation results
If your six-digit code was entered successfully a window should appear saying it confirmed who you are.
Need help?
For support on creating a My Health Account, email support@identity.health.nz or call 0800 222 478
Thank you!
Video transcript
Creating your My Health Account using an identity document
My Health Account is a secure website that helps you prove who you are online so that you can access online health services
With My Health Account, we care about keeping your identity safe. We suggest you set up two-factor authentication to protect your personal health information.
Only you can access your My Health Account details.
Creating your My Health Account is easy.
You can visit https://identity.health.nz/
or if you want to get your COVID-19 records, go to https://mycovidrecord.nz to start.
Follow the simple instructions to sign up with your email and verify your email address.
Create a strong password to set up your account
Creating your My Health Account using an identity document
- Select “Using an identity document”
- Enter the details of your valid form of identification
- Your National Health Index (NHI) number will be matched to your account if your identification matches
Need help?
For support on creating a My Health Account, email support@identity.health.nz or call 0800 222 478
Thank you!
Using RealMe® and RealMe Verified
RealMe is a New Zealand government service. Your RealMe login gives you a single username and password that you can use to securely access multiple services online. You can use your RealMe login for both work and personal services, including logging in to My Health Account.
Type https://identity.health.nz into your browser, click on the Sign up button, then select the RealMe button, to sign up with RealMe, then follow the on-screen instructions.
If you don’t already have a RealMe account, visit the RealMe website to apply. If you want to use RealMe to sign up for My Health Account, it is best to sign up for RealMe first.
RealMe Verified
If you have a RealMe Verified account, you can use it to sign up and then give consent to share your verified identity with My Health Account. Once you have signed up using RealMe Verified, you can use it to log in each time you access My Health Account. RealMe Verified is valid for ten years before you need to renew.
Find out more about RealMe Verified.
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